Terms & Conditions

Studio Lemström

Rua do Instituto Industrial 18, 2-ESQ

1200-225 Lisboa, Portugal

Tax number (NIF): PT299723860

Email: info@studio-lemstrom.com

These General Terms and Conditions apply to all offers, products, orders, agreements and deliveries of Studio Lemström. When you order an item, you agree to these terms and conditions. Please read them carefully before you place an order. If you have any questions about these conditions, please contact us at info@studio-lemstrom.com.

2.1 The agreement is binding at the time you place an order. Studio Lemström processes the order after the payment has been received. Until then, Studio Lemström is the owner of the products.

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted and an e-mail with the details of your order.

2.3 Pictures and specifications are for indication. Colors can look very different on screens and can therefore be slightly different than expected. If a product does not meet your expectations, you can return it, but it cannot be a reason to submit a claim.

2.4 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

3.1 Please note that although our website has been carefully compiled, it is possible that the price information on our website contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.2 All product prices are including VAT and excluding shipping costs.

3.3 Card details, such as your card number and expiry date, are transferred automatically through an encrypted, secure system to the payment provider. We never see your full card details.

4.1 Orders placed before 18:00 on workdays will be sent out on the same day. Orders to countries outside the Benelux, Germany, Spain, Italy and the UK will be shipped within 5 business days.

4.2 As soon as your order has been shipped, you will receive an email with a tracking link so you can follow your order.

4.3 If you have accidentally entered the wrong delivery address, chosen the wrong delivery option or were not home when the courier delivered the package, and additional costs apply as a result, Studio Lemström is not responsible for these additional shipping costs.

4.4 We always send your order as soon as possible after payment. Studio Lemström always strives to deliver your order within the expected delivery time. If this is not possible for some reason (for example, an item is temporarily out of stock or the courier is delayed), we will let you know immediately. This cannot be a reason to submit a claim.

4.5 Until the moment of delivery, Studio Lemström is responsible for the order. After delivery, the responsibility is transferred to you.

4.6 Delivery times are estimates. Once your order has been handed over to the carrier, the delivery time depends on the carrier. A longer delivery time cannot be grounds for a claim. We will always do our best to make sure your order arrives on time.

4.7 If an item is sold out, the website shows “Sold out”. The item will be restocked as soon as it arrives from our manufacturer.

4.8 Any import duties and taxes are at the customer's expense.

4.9 If a package is left at a pick-up location after the delivery attempts and is returned to us because it was not picked up, we can either refund the item minus the shipping and return costs (for example €9 for Germany, the Netherlands and Belgium; this differs per country) or ship the item again for an additional fee.

5.1 You can return your order within 30 days of receipt. Please include your name and order number with your return, ideally on the original packing slip. Send your return to:

Studio Lemström / WEAF Fulfilment Services

Energieweg 39-41

2404 HE Alphen aan den Rijn

The Netherlands

5.2 Items bought from our sale category cannot be exchanged or returned.

5.3 A return is only possible when the item:

• is undamaged
• is unused and has no usage marks
• has an unused adhesive strip
• is returned in its original packaging, including adhesive strips and screws.

Studio Lemström reserves the right to refuse returned items that are used, damaged or incomplete.

5.4 We do not offer direct exchanges. Please return your item for a refund (article 5.1) and place a new order on our website.

5.5 Return shipping costs and the responsibility for the return shipment are at your own expense. Original shipping costs are not refunded, unless agreed in advance.

5.6 We refund your payment within 14 days after we have received and checked your return. The refund is made to your original payment method.

5.7 If a return causes the order value to fall below the free-shipping threshold, the original shipping cost will be deducted from the refund.

6.1 All Studio Lemström products are covered by the statutory legal guarantee that applies in the EU (at least two years after delivery). This means the product must work as you may reasonably expect. If you have a complaint about the quality of a product, please email info@studio-lemstrom.com with your order number and photos of the item.

6.2 In consultation with you, we will repair or replace the item, or refund your money.

6.3 In the case of a refund, the refund will take place within 14 days after verification.

6.4 If we repair or replace the item, this can take up to 14 business days.

6.5 The guarantee does not apply if the defect is caused by improper use, if you or others have made or attempted to make changes to the product, or if the product has been used for a purpose it is not intended for.

6.6 We do not guarantee use marks such as scratches and dents.

7.1 If you bought a Studio Lemström product in a store the products are property of the relevant store. You will need to contact the store for any questions or other customer service issues

7.2 In case you have a complaint within the warranty time we advise you to contact the relevant store. A proof of purchase is required to handle your complaint.

All photos and images used by Studio Lemström are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public.

9.1 These terms are governed by Dutch law. This does not affect the mandatory consumer protection of your country of residence.

9.2 Disputes may be brought before the competent court in Amsterdam, without prejudice to your right to bring a claim in your own country.

9.3 If you have a complaint, please contact us first at info@studio-lemstrom.com. We’ll do our best to find a solution together.

9.4 You can also file a complaint through the Portuguese electronic complaints book: www.livroreclamacoes.pt

9.5 For out-of-court dispute resolution, you can contact CNIACC, the Portuguese National Centre for Information and Arbitration of Consumer Disputes: www.cniacc.pt

These Terms and Conditions have been last updated and become effective on 10-10-2026