Datenschutzerklärung
Welcome to www.studio-lemstrom.com / www.studio-lemstrom.de (the “Site”). We understand that online privacy is very important for the users of our Site, especially when you make a purchase. This statement governs our privacy policy with respect to those users of the Site (“Visitors”). These concern the visitors who visit the Site as well as the Visitors who decide to make a purchase through the Site.
- First and last name
- Address data
- Phone number
- Email address
- Information about your activities on our website
- Internet browser and device type
- Bank account number
In addition to the information that www.studio-lemstrom.com / www.studio-lemstrom.de collect from general visitors and registered visitors, third parties (such as banks, payment service providers and other affiliated financial institutions to the transaction) can collect data that only apply to a financial transaction. A good example is iDeal, your own bank or a credit card company with a secure environment. We have no influence over the control over how these third parties use this information, but we ask them to disclose how they use this personal information from registered visitors or general visitors. Some of these third parties can act as providers of various payment options and in fact act as intermediaries for banks and other financial institutions and do not collect information from the customer themselves and may not have a database that stores the personal data.
- Shopify – Provides the e-commerce platform that is the basis for our webshop.
- Shopify Payments– Provides the connection to the different payment methods we use. These payment methods also use your data to process the payment.
- WEAF – Fulfillment party that picks, packs and sends your order out. They work with different carriers like PostNL, DHL, B-Post, etc
- Google Analytics – Data traffic monitor system and data analysis tool.
- Google Adwords – Online advertisements based on surfing behavior & interest.
- Facebook – we use the Facebook Pixel to (re)target with relevant offers and content
If you make a purchase online, your transaction details are recorded to make the payment in order. We are tax-obliged to keep the details of every purchase for seven years.
If you pay with a credit card, we can do a fraud check, depending on certain factors. We then check whether the credit card is or can be used for fraudulent transactions. We do this based on the country of issue of the credit card, postal code, country, delivery address and home origin. If we find that the credit card is or can be used for fraudulent transactions, we will let you know and the online order will have to be paid in a different way or the order will be cancelled.
We also keep the information about your purchase in order to be able to answer any questions about the warranty or to resolve any other questions or complaints about the product.
We use the personally identifiable information to customize and optimize the Site to the user’s desire, to offer appropriate services and also to handle your purchase, such as sending your order. The information is also used to provide you as a visitor or registered customer with the right support, such as contact moments, specific questions or sending requested information.
Studio Lemstrom processes your personal data for the following purposes:- Handling your payment
- Sending our newsletter and / or advertising brochure in case you actively signed up for this
- To call or e-mail if necessary to carry out our services
- Inform you about changes to our services and products
- Give you the opportunity to create an account
- To deliver goods and services to you
- Studio Lemstrom monitors your surfing behaviour on various websites with which we tailor our products and services to your needs.
Personally identifiable information collected by Studio lemstrom is stored securely and is not accessible to third parties or Studio Lemstrom employees except for use as indicated above.
Visitors and registered customers can opt out of receiving unsolicited information such as newsletters or contacting us and / or our suppliers and affiliated organizations by responding to emails according to the instructions. The visitor can also contact the following address: info@studio-lemstrom.com
Cookies are used for various reasons. We use cookies to reflect the preferences of our customers. In addition, cookies are used to generate statistics about our website in order to optimize the site for our visitors and customers. Cookies are also used to protect your data so that other visitors can not see it from you. We use Google Analytics to view statistics about our visitors. Where they come from or to see if our site is readable on different screen sizes.
Studio Lemstrom also uses other data, including but not limited to, IP addresses, ISPs (Internet Service Provider data) and browser types. This is to analyse trends, to manage the site, but also to collect general information as demographic information.
We offer customers the possibility to remove or deactivate certain personally identifiable information. However, the visitor or customer must contact Studio Lemstrom by email in order to have all information removed from the database. This is because information is always stored on the database. After contact, we will proceed to the final removal of all personally identifiable information. We will remove this within 4 weeks. An individual who has requested to deactivate the personally identifiable information will be completely removed from the database of the Site. Studio Lemstrom will never proceed to the sale of the individually related personally identifiable information to third parties.
We let you know via the website or for newsletter subscribers via an email in case there are substantial changes
www.studio-lemstrom.com / www.studio-lemstrom.de possibly contain links to other websites such as youtube.com, keep in mind that when you click on one of these links, you will be redirected to the other website. We encourage you to read the privacy statements of these linked sites. The privacy statements of these websites may differ from ours.
Our Privacy Policy is based on the guidelines that the GDPR prescribe. If you have questions, comments, or if you want to object to decisions that have been taken, please contact us via info@studio-lemstrom.com
Do you have questions about the General Data Protection Regulation? Then consult the website of the Dutch Data Protection Authority https://www.rijksoverheid.nl/documenten/rapporten/2018/01/22/handleiding-algemene-verordening-gegevensbescherming.
If you have questions about the use of your personal data, please send an email to info@studio-lemstrom.com. Unless otherwise stated, www.studio-lemstrom.com is the controller of the personal data that we collect with the products to which this Privacy Statement applies.